Saturday, December 02, 2006
12/02/2006 07:30:00 AM

Interrogated - Not Nice!

posted by FH2o

This week I had been mentioned, featured and now 'interrogated' yesterday!

First I received a call from a very excited guy who saw the kayaking article in “Happenings” magazine and would like to book one of our kayaking trips and I suggested the Rainforest trip as it is our most popular trip. He said that he’ll call me back and he did to confirm the trip for 2 persons after asking me a number lot of questions. He knows how to kayak but not his younger sister who is also a non-swimmer. Not a problem as we can give him a single and the sister can be on the double with either me or our Sarawak kayaking champion, Azmi or State triathlete, Bev who's a qualified swimming coach. He said he’ll call back to reconfirm the trip for saturday as we're fully booked on sunday.

Then he called me back and said that his mum wanted to talk to me! Turned out that he’s 19 and the mum wanted to ask me a 'few' (it was a whole lot!) questions about the trip which I answered and after being duly reassured that this is not whitewater kayaking or rafting; I suggested that perhaps she and her husband or friend can join in as we have taken people from 6 to 66 on the trips without any problems. I could understand that as a mother, she's naturally concerned that the trip must be safe and not dangerous for her children. She said very polite and nice and said that she’ll call back to reconfirm as they want to discuss this amongst themselves first. She did and this time it was her husband on the line!

And a rather gruff call it was too with him 'demanding' to know 'who I was' to run the kayaking outfit! No kidding! He also wanted to know if I know how to handle kids ("Are you in the teaching line?") and I told him that I have 3 of my own (and also 5 dogs!) After answering all the same questions that the wife asked including a few original stupid ones bordering on being rude and derogatory ("You know how to kayak right?"), he was still undecided on whether to let his 2 children go kayaking with us and then started to bargain with me on the price! I was more amused than annoyed by all this. Curious as to where this kiasu and kiasi (and kialang) person is from, I asked and he tersely replied that they’re from KL. I then mentioned to him that just yesterday we took out a family of 4 from kiasu-land Singapore (lawyer husband, wife and 2 wide-eye lovely daughters) who stayed at the same 5 star hotel (and they were NOT kiasu nor kiasi); and they thoroughly enjoyed the trip. I still have their room number and he can get check with them if he like to. I then remembered that the general manager of the hotel and his wife and friends had also taken our trip previusly and he could check with him as well. Perhaps this concerned father is just being lousy with words and does not know how to conduct/handle himself well. He's probably a nice guy - must be right? Since he's taking his family on holidays and putting them up in the nicest hotel in town.

He said that he’ll call me back, but he never did last night. I must admit that I’m glad he didn’t! *sigh*

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9 Comments:

  At Saturday, 02 December, 2006 Anonymous Anonymous said:

it's not really a good idea to bitch about your customers/potential customers, especially openly like this!

  At Saturday, 02 December, 2006 Anonymous Anonymous said:

oh FUCK off anon!!!
FH2O, I'm with anon on this. I believe there must be a certain degree of confidentiality involved in your dealings with customers/potential customers especially the not-so-positive aspects.

Every parent want the best for his/her child and he/she does not deserve to be given tags for being caring. Imagine him reading your comments here. Probably you don't care.

Also, how sure are you that every anon who writes here is that certain anon? It could be anyone who reads your blog, it could be a well-meaning friend who dare not write in his own name (for obvious reasons). I could have used anon too but I'm not afraid to be me. Think about it.

Finally, this comment by anon is really a constructive criticism - he/she is putting money into your pocket really). It's written by someone who cares. People who do not care will not bother to leave you constructive comments. They just let you grope in the dark (with your self-defeating behaviour) or make non-value added comments.

My two cents. I care. You can choose to delete this comment, FH2O.
wuching - chill! i guess you'd had it with this anonymous person shitting here but as happysurfer notes; it could be a different person.

happysurfer - i don't think i 'betrayed' anybody's confidentiality. nobody knows who the heck I'm talking about and my readership is very small compared to Kenny Sia so it's has limited 'circulation'.
i also do not consider this rant as 'bitching'.
i'm also not in the habit of deleting comments.
nonetheless i shall exercise some restraint in future for the benefit of good customers relations ... ;)
thanks!
Potential customers, eh? While customers have a reasonable expectation of competent service, delivered promptly and with some indication of safety, they are not the centre of the universe. Part of my love of cities has been through a twenty year relationship with bicycles as 'urban transport,' and I can assure you that I have met some wonderful customers through that relationship. But, as Unker (notice the capital 'N' in deference to his seniority)can attest, not all customers are reasonable, competent, courteous, or deserving of our respect.

I respect his position on this one, including the form (and forum) in which he detailed the experience.
Don't worry about it Francis, some West Malaysians still think we live on trees. Hence the bias on your competency.

Some people just need to learn to let go once in a while and live a little.
Hmmm... very interesting to read the comments...

Anyway, me more curious what's the different between kiasu and kiasi (and kialing).
Kiasi indeed!!

Poor uncle kenak interrogated hahaha
As your legal advisor, may I advise that any person below 21 is considered minor and would required parental consent before he can sign any documents..

Thus, u are fully responsible if u bring a minor out to the river..

and yes, if the parent sue,
good luck.

haha


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